Partner agreement

Who is who

Carolina Latch Company finds customers who need a locksmith and offers you the job. You are an independent business, not an employee. You choose which jobs to take, you use your own tools, vehicle and judgement, and you are responsible for your own taxes.

Job offers

We text you job offers for the services and towns you sign up for. Each offer shows the service, the town, the timing and what you earn. The customer's address and name show once you accept.

The first partner to accept gets the job. Passing or letting an offer run out never counts against you.

Once you accept, go. If something stops you, tell us straight away on the job link or by phone so we can send someone else.

Pay

You earn the amount shown on the offer. Parts you fit are added at your cost; enter them when you mark the job done.

Customers pay Carolina Latch, not you. Do not take payment from the customer unless we ask you to. Once the customer has paid, we send your pay to your bank through Stripe.

If the job turns out to be bigger than quoted, tell the customer the new price and get their agreement before you start. Totals above the quoted range are checked by the office before anyone is charged or paid.

On the job

Before opening any lock, check the customer's ID and proof they live at the property, own the vehicle or run the business. If you are not satisfied, do not open it, and tell us.

Be on time, be polite, explain what you are doing, and leave the site tidy.

Call the customer through the job link so they see the Carolina Latch number. Do not hand out your own number or ask them to book you directly for work that came through us.

What we need from you

General liability insurance for locksmith work, kept current, with the expiry date on file with us.

A W-9, so we can pay you and report what we pay.

Agreement to a background check.

Any licence or registration the place you work requires.

Ending it

Either side can stop at any time. We can pause or end your account if customers complain, if you accept jobs and do not show, or if your insurance lapses. Pay you have already earned is still paid.

Customer details

Use customers' names, numbers and addresses only to do the job. Do not keep them, share them or contact customers for any other reason.